Terms & Conditions

GDPR

All details held on the booking system are secure and confidential to meet the GDPR regulations.  All contact details used in the booking processes is securely stored and not used for any other purpose.  Financial details are not stored within the system.  If you no longer require our service and wish to have your details removed, please email your request to ohmydogwalkingservices@gmail.com.

Misuse of the Booking System

Anyone bringing more dogs than they have booked for will be asked to leave and any future bookings declined with any monies paid forfeited.

Refunds & Cancellations

In adverse weather conditions that have affected the ground conditions from prolonged rain, a reschedule booking may be offered at our discretion. If you
are offered a replacement booking it MUST BE TAKEN WITHIN 4 WEEK OF THE INITIAL BOOKING and not rescheduled beyond that date, as it will no longer be
valid and therefore cancelled.

A refund will only be offered where ground conditions from prolonged rain make the ground conditions untenable. A refund will not be offered for any other reason.

Field Use

On leaving the field, always ensure that all gates are closed and the final gate secured with the coded padlock reset to 0's.

Early arrivals must wait in the car with their dog until the previous customer has vacated the field, thereby avoiding disruption to others and minimising distractions to dogs using the field.

Late arrivals will still need to vacate by the agreed end time of their booking.

While our fields are fully fenced, we cannot ensure absolute security for every dog.

Whilst every reasonable precaution is taken to ensure the safety of you and your dogs, we cannot be held liable for any losses or injuries to you, your visitors, property, vehicles or dogs, however caused.  All activities and agility equipment are provided for dogs and used at the handlers own risk.  A full risk assessment is displayed inside the shed.

You have full use of the field you have booked during your booking including the activity and agility equipment.

Activity and agility equipment is provided for dog use only and is used at the handlers own risk, Ohmydog cannot be held responsible for accidents and injuries sustained.  We advise you to seek training advice or refer to online training for safe practice, minimising risks to your dog.  Ohmydog cannot be held responsible for any injuries sustained however caused.

AGILITY EQUIPMENT IS PROVIDED FOR DOG USE ONLY, ANY USE BY YOURSELF OR YOUR CHILDREN WILL NOT BE TOLERATED AND FUTURE BOOKINGS MAY BE DECLINED

Digging/Holes/Agility Equipment/Fencing

Do not allow your dog to dig, especially around the boundary fence.  Any holes, where possible, must be refilled; all holes at boundary fences must be reported to ensure the integrity of the secure field and the safety of other users.  The ground conditions and boundary fences are checked on a regular basis, however, if you become aware of any possible risks, please report details immediately to Jo on 07896 609096.

Dog Waste / Rubbish

Please clean up after your dog and affected grass if necessary.  Bins are provided for you to dispose of all bagged-up dog waste.  Any other litter, especially waste that could be harmful to another dog, must be taken away with you.  This includes broken or chewed dog toys, uneaten treats, drink bottles, cans, chewing gum and cigarette ends.

Unwell Dogs

Do not bring dogs who appear unwell, have been coughing or with symptoms of sickness and/or diarrhoea; this includes dogs who may have an infectious disease or are known to have been in contact with an infected animal.

As part of being a 'responsible dog owner' it is expected that dogs are vaccinated and wormed.

Dog Social Meetings

By attending any Dog Meeting, you are accepting liabilities and the risks for injuries to yourself and your dog from fast, free-running play and interaction with other dogs.  Also, should your dog become involved in a spat or fight with another dog(s) or person causing injury/loss, you will be responsible, along with the other parties involved, for any costs incurred.

Please check your pet insurance policy cover for any costs that may be incurred.

Although we offer advice to curb inappropriate behaviour and fast running dogs, we cannot be held responsible for the poor behaviour of dogs or any costs or losses at Ohmydog.

Dog's temperaments may initially require an assessment for suitability on arrival.  This is to ensure all dogs will benefit from free-running and off-lead play activities with other dogs.  During the meeting, please assist to watch your dog for inappropriate behaviour, such as bothering, forceful play or dominating others.

A brief period on lead may be enough to diminish or distract from these tendencies.  A dog that persistently displays unsuitable behaviour may not be ready for free running social activities and may be asked to leave the meeting for the benefit of the dog or that of others.

Adult male dogs are only accepted if they are castrated.  Bitches in season cannot attend a meeting for 3 to 4 weeks from onset.

Extendable leads are not allowed at group meetings, as deemed unsafe in group activities.

All dog waste to be picked up and the bagged waste placed in the bins provided.

Inappropriate Dog Behaviour at Group Dog Meetings

We retain the right to ask you not to bring back any dogs that show signs of aggressive or anti-social behaviour towards other dogs or people.